Pikalak Privacy Policy

1. Introduction

Pikalak is a popular online gaming platform in Bangladesh that places the highest importance on user privacy. This privacy policy ("Policy") explains how Pikalak collects, uses, stores, and protects your personal information.

This policy applies to Pikalak's website, mobile app, and all related services. We believe you own your data — we only use it temporarily to provide services. Pikalak's privacy policy is always presented transparently in clear language so every user can easily understand it.

2. What Information We Collect

Pikalak collects only information necessary to provide services. We don't ask for unnecessary data. Below is a breakdown of information collected across different categories:

In addition to information you provide directly during account registration, Pikalak automatically collects certain technical information — such as browser type, device operating system, and the nature of your platform activity. This information is primarily used to ensure security and improve service quality.

3. How We Use Your Information

Pikalak uses your information only for specified and legitimate purposes. Your data will not be used for any other purpose without your consent. Here are the reasons we use your information:

• To ensure account creation, management, and verification.
• To process deposits, withdrawals, and other financial transactions.
• To monitor and improve gaming service quality.
• To inform you about bonuses, promotions, and important updates.
• To identify and prevent fraud, money laundering, and other illegal activities.
• To comply with legal obligations.
• To provide customer support services.
• To ensure platform security and stability.

Pikalak never shares your information with third parties for advertising purposes. Our marketing communications relate solely to Pikalak's own services, and you can stop them at any time.

4. Information Sharing Policy

In limited circumstances, Pikalak may share your information. These circumstances include:

• Payment Processor: To complete transactions, necessary information is shared with our registered payment service provider.
• Law enforcement agencies: In case of court orders or legal obligations, information may need to be shared with relevant authorities.
• Security Partner: Limited information may be shared with specialist security service providers to detect and prevent fraud.
• With your consent: If you explicitly consent, information may be shared for specified purposes.

Any third-party partner is required to follow the same strict privacy standards as Pikalak. They cannot use your information for their own purposes.

5. Security Measures

Pikalak uses industry-leading, cutting-edge technology to protect your information. The main components of our security measures are:

• 1

  256-bit SSL/TLS Encryption

  All data exchanged between your browser and our servers is protected with strong encryption.

• 2

  Two-Factor Authentication (2FA)

  Option to enable two-factor authentication for added account security.

• 3

  Regular Security Audits

  Independent security experts regularly test Pikalak's systems to identify vulnerabilities.

• 4

  Suspicious Activity Monitoring

  Our automated system monitors 24/7 for unusual logins or transactions.

• 5

  Employee training and access control

  Only authorized staff can access specific data. All employees receive privacy training.

No method on the internet is 100% impenetrable. However, Pikalak makes every effort to protect your data. In the event of a security breach, Pikalak will notify affected users as soon as legally required.

6. Cookie Policy

Pikalak uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device. The types of cookies we use are:

• Essential Cookies: Essential for maintaining login sessions and ensuring the platform functions properly.
• Functional cookies: Used to remember your preferences and settings.
• Analytics Cookies: Helps us analyze how the platform is used and improve our services.

You can manage or disable cookies in your browser settings. However, disabling necessary cookies may affect some platform features.

7. Data Retention Period

Pikalak retains your information only as long as necessary. Generally, data is kept while your account is active and for the duration required by legal obligations.

• Active Account Data: Retained as long as your account remains open.
• Financial transaction records: up to 5 years as required by law.
• Log data and device information: Up to 12 months.
• Closed Account Data: Deleted within 90 days unless required by law.

Once the data retention period ends, Pikalak securely deletes or anonymizes your information so you can no longer be identified.

8. Your Data Rights

Under Pikalak's Privacy Policy, you have certain important rights. To exercise these rights, please contact Pikalak Support:

9. Protection of Minors

Pikalak does not knowingly collect information from minors. Age verification is in place during registration. If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.

10. Policy Changes

Pikalak may update this privacy policy as needed. For significant changes, users will be notified via email or platform notifications. The date of the latest update will always be listed at the top of this page. Continued use of the platform after policy changes constitutes your acceptance of the new policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your rights, please contact Pikalak Support. Our data protection team is always ready to assist you. Contact email: [email protected]