Pikalak Terms and Conditions

1. Introduction

Pikalak is a popular online gaming platform in Bangladesh. These Terms & Conditions ("Terms") form a legal agreement between Pikalak and its users. Every user is responsible for reading these Terms carefully before using Pikalak's website, mobile app, or any of its services.

If these Terms are updated, Pikalak will notify its users in a timely manner. Continued use of the platform after any changes will be considered acceptance of the new terms. We recommend reviewing this page regularly.

2. Account Registration & Management

Registering on Pikalak requires complete and accurate information. Each person is permitted to hold only one account. Creating multiple accounts is strictly prohibited and may result in all accounts and their associated balances being voided.

• The name, phone number, and all other details provided at registration must be accurate and truthful.
• Always keep your password confidential and use a strong password.
• Users are fully responsible for the security of their own account.
• You may not allow anyone else to access or use your account.
• If you notice any suspicious activity on your account, contact Pikalak support immediately.

Pikalak reserves the right to carry out identity verification (KYC) on any account. A copy of a national ID or passport may be requested. Withdrawals may be temporarily suspended until the verification process is complete.

3. Eligibility Requirements

To use Pikalak's services, users must meet the following eligibility requirements:

• You must be at least 18 years of age.
• You must have the legal capacity to manage an account in your own name.
• Online gaming must be legal in the region where you reside.
• You must not be subject to any prior ban imposed by Pikalak.

4. Deposit & Payment Policy

Deposits on Pikalak can be made via mobile banking and approved e-wallet services. Deposits are generally credited instantly, though occasional delays may occur due to network issues.

• The minimum deposit amount is set by Pikalak and is subject to change.
• Only payment methods registered in your own name may be used.
• Making deposits using another person's account is strictly prohibited.
• Deposited funds are to be used for gaming purposes only, not for money laundering.
• Pikalak reserves the right to review any suspicious transactions.

Pikalak ensures all transactions are processed securely. Your payment information is protected by SSL encryption, and Pikalak never stores your full payment details.

5. Withdrawal Policy

Withdrawals from Pikalak are subject to certain conditions. Your account must be fully verified before you can withdraw. If you have used a bonus, the related wagering requirements must be met before a withdrawal can be processed.

• Withdrawals may only be made to a payment method registered to your account.
• Standard withdrawals are processed within 1–3 business days.
• Minimum and maximum withdrawal limits apply.
• Withdrawals may be placed on hold if KYC verification is incomplete.
• Pikalak may temporarily suspend withdrawals in cases of suspicious activity.

6. Bonuses & Promotions

Pikalak offers a variety of bonuses and promotions — welcome bonuses, deposit bonuses, referral bonuses, and weekly cashback. Each bonus has its own terms and conditions, which must be read before claiming.

• Wagering requirements apply separately to each bonus.
• Withdrawals directly from bonus balance are not permitted.
• If the same user claims bonuses across multiple accounts, all accounts will be terminated.
• Any bonus that reaches its expiry date will be automatically cancelled.
• Pikalak reserves the right to modify or cancel any bonus offer at any time.

7. Gaming Policy & Fairness

All games on Pikalak use internationally certified Random Number Generator (RNG) technology. This means every game outcome is entirely random and not predetermined. Pikalak does not control the outcome of any game.

Game rules, payout rates, and Return-to-Player (RTP) information are available in each game's description. Pikalak is committed to full transparency in gaming. If a technical error causes an incorrect game result, Pikalak reserves the right to make the necessary correction.

8. Prohibited Activities

The following activities are strictly prohibited on the Pikalak platform:

• Creating multiple accounts or using another person's account.
• Using software bots, scripts, or automation tools to play games.
• Deliberately exploiting game vulnerabilities or bugs.
• Any attempt to hack, phish, or carry out a cyberattack on the platform.
• Using the platform for money laundering or any other illegal purpose.
• Creating an account with false or misleading information.
• Threatening or harassing other users.

9. Responsible Gaming Policy

Pikalak is deeply committed to responsible gaming. We want every player to enjoy gaming without it having a negative impact on their life. Gaming is never a substitute for income.

• Users can set their own deposit limits.
• A session timer can be used to manage your gaming time.
• Self-exclusion for a set period is available upon request.
• If a gaming problem is identified, Pikalak support is always ready to help.

For more details, visit our Responsible Gaming Please read this page. If you ever feel concerned about your gaming habits, do not hesitate to contact support right away.

10. Privacy & Data Protection

Pikalak takes the privacy of its users very seriously. Full details on how we collect, use, and protect your personal information can be found in our Privacy PolicyAvailable on.

• Your information will be used for the purpose of providing our services.
• Pikalak will never sell your information to third parties.
• Information may need to be shared with regulatory authorities if required by law.
• You have the right to request deletion of your data, though legal obligations may prevent this from being fulfilled in full.

11. Account Termination & Suspension

Pikalak reserves the right to suspend or terminate any account at any time, particularly if:

• Evidence of a terms and conditions violation is found.
• Fraud or suspected illegal activity is detected on the account.
• The account is found to have been created using false information.
• The user requests account closure.

Users may close their account at any time. Before closure, you will have the opportunity to withdraw any eligible balance, though bonus-related terms and conditions will still apply.

12. Amendment Policy

Pikalak reserves the right to update these Terms & Conditions at any time. Users will be notified of significant changes via notification. Continued use of the platform after any changes constitutes acceptance of the updated terms. We recommend reviewing this page regularly.

13. Contact & Support

If you have any questions or feedback regarding these Terms & Conditions, please reach out to the Pikalak support team. Our support team is available 24/7, every day of the week. You can contact us by email at: [email protected]